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ITIL Training Courses, UK

This is ITIL Training Home

ITIL Service Management Training ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. Datrix ITIL training provides a cohesive set of best practice, drawn from the public and private sectors internationally.

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ITIL Version 3 Information
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Last Updated 15th April 2009

ITIL Training Qualifications Available:

ITIL Course Outlines and Dates

ITIL Version 2/3 Foundation Course Title
Code / Duration
Description
ITIL Overview ITILOV3
1day
This one day workshop is designed for all levels of IT staff requiring an introductory overview to Service Management.
ITIL Foundation v2 - v3 Bridging Course

ITILBRI
1days

The ITIL V3 Bridging Course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge.

ITIL v3 Foundation

ITILFV3
3days
The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate.
ITIL Foundation Training in London 3 day ITIL Training from only £695
ITIL Foundation Training in Preston 3 day ITIL Training from only £795

ITIL Foundation Training in Liverpool

3 day ITIL Training from only £795
ITIL Foundation Training in Sheffield 3 day ITIL Training from only £795
ITIL Foundation Training in Leeds 3 day ITIL Training from only £795
ITIL Foundation Training in Birmingham 3 day ITIL Training from only £795
ITIL Foundation Training in Bristol 3 day ITIL Training from only £795
ITIL Foundation Training in Edinburgh 3 day ITIL Training from only £795
ITIL Version 2 Practitioner Course Title Code / Duration Description
ITIL Practitioner: Service Level Management Training Course

ITILPSL
3days

This course focuses on user and supplier issues associated with managing and implementing SLA's.
ITIL Practitioner: Service Desk and Incident Management Training Course

ITILPSDI
3days

The course is suitable for both practitioners and for those involved in the development and management of Service Desk and Incident Management processes.
ITIL Practitioner: Change Management Training Course ITILPCHM
3days
By the end of this course, delegates will be able to provide professional advice and leadership in IT Change Management within their organisations.
ITIL Practitioner: Problem Management Training Course ITILPPM
3days
This course will benefit Problem Management and other second/third level business / systems support staff.
ITIL Version 2 Manager's Course Title Code / Duration Description
ITIL Service Delivery Training Course ITILMANSD
5days
These courses are suitable for Managers, consultants, FM suppliers and experienced development, support and operations practitioners, who make substantial technical decisions affecting the support of IT services.
ITIL Service Support Training Course ITILMANSS
5days
If you require scheduled dates for Manager's ITIL Version 2 courses please contact our sales advisers on 0800 781 0626 or contact us through the website
ITIL Version 3 Courses.
ITIL Version 2/3 Foundation Course Title
Code / Duration
Description
ITIL Overview ITILOV3
1day
This one day workshop is designed for all levels of IT staff requiring an introductory overview to Service Management.
ITIL Foundation v2 - v3 Bridging Course

ITILBRI
1day

The ITIL V3 Bridging Course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge.

ITIL v3 Foundation

ITILFV3
3days
The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate.
ITIL Version 3 Lifecycle Stream Code / Duration Description
ITILv3 Continual Service Improvement ITIL3LC-CS
3days
This course will benefit Service and Business Managers who are responsible for existing processes and whose objective is to improve them.
ITILv3 Service Design ITIL3LC-SD
3days
Service Design focusses on policy, planning and implementation through: availability, capacity, continuity, service level management and outsourcing.
ITILv3 Service Operations ITIL3LC-SO
3days
This course will benefit Service Managers, Operations and Help Desk managers responsible for implementing effective Service Operations.
ITIL v3 Service Strategy ITIL3LC-SS
3days
This course will benefit Service Managers, Architects, Business Managers, including CIOs, and others who need to define and implement Strategy and Architectures that deliver effective IT Services to their organisation.
ITILv3 Service Transition ITIL3LC-ST
3days
This course will benefit Service and Business Managers, particularly those responsible for managing change.
ITIL Version 3 Capability Stream Code / Duration Description
ITIL v3 Operational Support & Analysis ITIL3CP-OS
5days
This course is aimed at those individuals working within an IT support function wishing to gain a more detailed practical understanding of the related service operations processes or who wish to develop their existing function’s capability.
ITIL®v3Planning, Protection & Optimisation ITIL3CP-PP
5days
Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, Risk Management, Information Security Management
ITILv3 Release Control & Validation ITIL3CP-RC
5days
The course is aimed at IT professionals who wish to develop specific, related key ITSM capabilities. This is achieved through acquiring a deeper, working understanding of how key aspects of service transition are practicably put into place across the Service Lifecycle.
ITILv3 Service Offerings & Agreements ITIL3CP-SO
5days
This course is aimed as those IT professionals who have a working need to understand and relate business requirements to the services IT provide and those responsible for agreeing and managing IT services.
ITIL Version 3 Expert Certification Code / Duration Description
ITILv3 Manager’s Bridging ITILMAN-MB
5days
Candidates who have achieved the V1 or V2 Service Manager certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager Bridge Examination sat on the fifth day.
ITIL v3 Managing Across the Lifecycle ITILMAN-MAL
5days
Candidates who have achieved the V1 or V2 Service Manager certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager Bridge Examination sat on the fifth day.
If you require scheduled dates for Manager's ITIL Version 3 courses please contact our sales advisers on 0800 781 0626 or contact us through the website

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For the examining board website, go to the APM Group website