ITIL Version 2/3 Foundation Course Title |
Code
/ Duration |
Description |
| ITIL Overview |
ITILOV3
1day |
This one day workshop is designed for all levels of IT staff requiring an introductory overview to Service Management. |
| ITIL Foundation v2 - v3 Bridging Course |
ITILBRI
1days |
The ITIL V3 Bridging Course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. |
ITIL v3 Foundation |
ITILFV3
3days |
The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate. |
|
|
| ITIL Version 2 Practitioner Course Title |
Code
/ Duration |
Description |
| ITIL Practitioner: Service Level Management Training Course |
ITILPSL
3days |
This course focuses on user and supplier issues associated with managing and implementing SLA's. |
| ITIL Practitioner: Service Desk and Incident Management Training Course |
ITILPSDI
3days |
The course is suitable for both practitioners and for those involved in the development and management of Service Desk and Incident Management processes. |
| ITIL Practitioner: Change Management Training Course |
ITILPCHM
3days |
By the end of this course, delegates will be able to provide professional advice and leadership in IT Change Management within their organisations. |
| ITIL Practitioner: Problem Management Training Course |
ITILPPM
3days |
This course will benefit Problem Management and other second/third level business / systems support staff.
|
| ITIL Version 2 Manager's Course Title |
Code
/ Duration |
Description |
| ITIL Service Delivery Training Course |
ITILMANSD
5days |
These courses are suitable for Managers, consultants, FM suppliers and experienced development, support and operations practitioners, who make substantial technical decisions affecting the support of IT services. |
| ITIL Service Support Training Course |
ITILMANSS
5days |
| If you require scheduled dates for Manager's ITIL Version 2 courses please contact our sales advisers on 0800 781 0626 or contact us through the website |
| ITIL Version 3 Courses. |
ITIL Version 2/3 Foundation Course Title |
Code
/ Duration |
Description |
| ITIL Overview |
ITILOV3
1day |
This one day workshop is designed for all levels of IT staff requiring an introductory overview to Service Management. |
| ITIL Foundation v2 - v3 Bridging Course |
ITILBRI
1day |
The ITIL V3 Bridging Course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. |
ITIL v3 Foundation |
ITILFV3
3days |
The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate. |
| ITIL Version 3 Lifecycle Stream |
Code
/ Duration |
Description |
| ITILv3 Continual Service Improvement |
ITIL3LC-CS
3days |
This course will benefit Service and Business Managers who are responsible for existing processes and whose objective is to improve them. |
| ITILv3 Service Design |
ITIL3LC-SD
3days |
Service Design focusses on policy, planning and implementation through: availability, capacity, continuity, service level management and outsourcing. |
| ITILv3 Service Operations |
ITIL3LC-SO
3days |
This course will benefit Service Managers, Operations and Help Desk managers responsible for implementing effective Service Operations. |
| ITIL v3 Service Strategy |
ITIL3LC-SS
3days |
This course will benefit Service Managers, Architects, Business Managers, including CIOs, and others who need to define and implement Strategy and Architectures that deliver effective IT Services to their organisation. |
| ITILv3 Service Transition |
ITIL3LC-ST
3days |
This course will benefit Service and Business Managers, particularly those responsible for managing change. |
| ITIL Version 3 Capability Stream |
Code
/ Duration |
Description |
| ITIL v3 Operational Support & Analysis |
ITIL3CP-OS
5days |
This course is aimed at those individuals working within an IT support function wishing to gain a more detailed practical understanding of the related service operations processes or who wish to develop their existing function’s capability. |
| ITIL®v3Planning, Protection & Optimisation |
ITIL3CP-PP
5days |
Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, Risk Management, Information Security Management |
| ITILv3 Release Control & Validation |
ITIL3CP-RC
5days |
The course is aimed at IT professionals who wish to develop specific, related key ITSM capabilities. This is achieved through acquiring a deeper, working understanding of how key aspects of service transition are practicably put into place across the Service Lifecycle. |
| ITILv3 Service Offerings & Agreements |
ITIL3CP-SO
5days |
This course is aimed as those IT professionals who have a working need to understand and relate business requirements to the services IT provide and those responsible for agreeing and managing IT services. |
| ITIL Version 3 Expert Certification |
Code
/ Duration |
Description |
| ITILv3 Manager’s Bridging |
ITILMAN-MB
5days |
Candidates who have achieved the V1 or V2 Service Manager certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager Bridge Examination sat on the fifth day. |
| ITIL v3 Managing Across the Lifecycle |
ITILMAN-MAL
5days |
Candidates who have achieved the V1 or V2 Service Manager certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager Bridge Examination sat on the fifth day. |
ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. Datrix ITIL training provides a cohesive set of best practice, drawn from the public and private sectors internationally.