BCS Certificate in Modelling Business Processes

Here is a list of the topics which are covered during the 2 day course:

Context for business process modelling

• Business systems and IT systems

• Definition of a process

• Context and detailed approaches

• Logical and physical processes

• Roles and responsibilities in business process modelling

• Process and functional views of an organisation

The organisational view

• Stakeholders

• Value chain analysis

• Systems within an organisation

• Scope of processes

• Case study – stakeholder identification and value chain analysis

Modelling an organisation

• Case study – high-level organisation models

Modelling processes

• Approaches to process modelling

• Flow charts

• Scenario descriptions

• Activity diagrams

• End-to-end process maps (‘swim lane’ diagrams)

• Business events

• Business rules

Creating ‘As is’ process models

• Case study – identifying business events and constraints

• Case study – creating an ‘is’ process map

Analysing tasks

• Identifying tasks

• Business events

• Business rules

• Task analysis worksheets

Human aspects of performance

• Support required

• Standards

• Skills

• Feedback and consequences

• Human performance worksheets

Managing and measuring processes

• The role of the manager

• Hierarchy of measures

• Formal approaches to measurement – Six Sigma

Process improvement and redesign

• To be’ process models

• Benchmarks

• Process problems:

• Process disconnects

• Handoffs

• Delays

• Lack of IT support

• Process redesign patterns

Creating ‘To be’ process models

• Case study – ‘should process maps’

Implementation issues

• IT requirements

• Organisation design

• People issues

• Procedure design

• Managing change

• Case study – implementation

IT support for business processes

• Bridging the gap between processes and IT

• Defining IT requirements from process models

Course summary and review

• Review of concepts and techniques