Coaching and Mentoring

The course will benefit the participants in various ways such as they can help their employees to set development goals and gain high self-esteem and confidence. The training program enables them to identify and overcome common hindrances that are responsible for holding employees back. While going through this course, the delegates will get a clear understanding when to mentor, when to coach and when to train the employees. Participants will be in a position to confidently use their new knowledge and skills in the workplace and have a clear plan to implement.

Overview of Coaching and Mentoring

• Introduction to Coaching
• Coaching styles
• Introduction to Mentoring
• Successful mentoring skills
• Similarities between mentoring and coaching

Models of Coaching and Mentoring

• GROW model of coaching
• Mentoring models

Setting Goals

• Setting SMART goals
• Goals in the context of GROW model
• Recognise appropriate goal areas
• Identify steps in developing a finalised plan

Significance of Trust

• Trust and coaching
• Building trust
• Benefits of building trust with employee

Questioning techniques

• Techniques of questioning
• Questioning skills

Understanding Feedback

• Providing feedback
• Providing constructive criticism
• Encourage growth and development

Overcoming obstacles

• Identify common obstacles
• How to overcome obstacles
• Re-evaluating goals