Learners will be able to increase their awareness and skill in the resulting topics:
Service Strategy Principles
- Realise the approach of separating value-creation (attributes, perceptions and preferences) in the customer’s mind set.
- Identify what are the products and how to implement them to create value.
- To be capable of defining the three kinds of service providers and how/where they are applied.
- Understand value chain models and the vertical integration approach they deliver.
- Hold the important features of service strategy and be capable of outlining them.
Defining Services and Market Spaces
- Be capable to produce services/strategies connected to a customer’s requirements.
- How to use assets to support value creation.
- How to use service archetypes to design a strategy based on asset-based and utility based positioning.
- What strategies can be used to define market spaces by focusing services to support business results.
Conducting Strategic Assessments
- How to mutually strengthen abilities and materials so that service management will be treated as strategic assets.
- Capability to conduct a strategic assessment related to investment and financial business restrictions.
- Performing an study of a customer’s requirements, market spaces and alignment with company policy to improve expansion and growth forecasts.
Financial Management
- Be able to develop and add value to a shared essentials outline for organisations and IT.
- Create, apply and measure service and financial request modelling so that funding differences connected to changes in demand can be measured.
- Deliver analysis and leadership to control how to select the suitable IT funding models.
Service Portfolio Management
- Have the capability to recognise the strategic requirement.
- Design and use a Service Portfolio management situation that involves all of the techniques: describe, examine, support and approval.
Managing Demand
- Build a situation for using demand management related to customer and/or market space requirements.
- Ability to increase skills, based on demand management methods for an organisation.
- Be able to include and relate all aspects of a Service Catalogue and Service Pipeline to demand and volume.
- Be able to design and use service packages as well as to control when/where/how service products should be presented and applied.
Driving Strategy through the Service Lifecycle
- Improve tactics that use all of the essentials of the lifecycle.
- To be capable of using different methods and know where/when to apply the different kinds of Service Models as well as where the different design “drivers” (e.g. outcomes, constraints, pricing) affect the plan.
- How to apply Service Transition for decision study to assess decisions, paths, risk and costs connected to policies.
- How to apply Service Operations and Service catalogue regarding to deployment designs.
Critical Success Factors and Risks
- To be able of delivering understanding and support in the policy of IT businesses through the usage of five managerial structures as well as the Critical Success factor.
- To be capable of controlling the requirements for the choice of automated equipment to provide any planned tasks you have put out.
- Apply approach to attain efficiency and to overcome structural issues.
The exam is to be completed at a mutually convenient date (please see the below details for further information).
Online Exam:
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
The benefits of Online Exams are:
- Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
- It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
- It allows you to revise further before taking the exam
- Exam results are issued much quicker than the paper based format
Compatibility Check for Online exam: Please click here
Exam Guidelines: Please click here