Course Introduction

This ITIL® Service Strategy certification will prepare you to achieve the Service Strategy ITIL® exam and is dedicated on how the guarantee service provider policy is aligned with structural planning.

The 3 day ITIL® certification focuses on how to improve your approach, taking into reason risk and success factors, and how to guarantee this policy fits the companies’ requirements.

Datrix Training provides this ITIL® training course in over 50 locations nationwide so that anyone can learn this popular qualification in a nearby location. The ITIL® courses are also delivered online so that anyone has the chance to learn the ITIL® methodologies anywhere, anytime. 

What's Included

Find out what's included in the training programme.

Course Content

Learners will be able to increase their awareness and skill in the resulting topics:

Service Strategy Principles

  • Realise the approach of separating value-creation (attributes, perceptions and preferences) in the customer’s mind set.
  • Identify what are the products and how to implement them to create value.
  • To be capable of defining the three kinds of service providers and how/where they are applied.
  • Understand value chain models and the vertical integration approach they deliver.
  • Hold the important features of service strategy and be capable of outlining them.

Defining Services and Market Spaces

  • Be capable to produce services/strategies connected to a customer’s requirements.
  • How to use assets to support value creation.
  • How to use service archetypes to design a strategy based on asset-based and utility based positioning.
  • What strategies can be used to define market spaces by focusing services to support business results.

Conducting Strategic Assessments

  • How to mutually strengthen abilities and materials so that service management will be treated as strategic assets.
  • Capability to conduct a strategic assessment related to investment and financial business restrictions.
  • Performing an study of a customer’s requirements, market spaces and alignment with company policy to improve expansion and growth forecasts.

Financial Management

  • Be able to develop and add value to a shared essentials outline for organisations and IT.
  • Create, apply and measure service and financial request modelling so that funding differences connected to changes in demand can be measured.
  • Deliver analysis and leadership to control how to select the suitable IT funding models.

Service Portfolio Management

  • Have the capability to recognise the strategic requirement.
  • Design and use a Service Portfolio management situation that involves all of the techniques: describe, examine, support and approval.

Managing Demand

  • Build a situation for using demand management related to customer and/or market space requirements.
  • Ability to increase skills, based on demand management methods for an organisation.
  • Be able to include and relate all aspects of a Service Catalogue and Service Pipeline to demand and volume.
  • Be able to design and use service packages as well as to control when/where/how service products should be presented and applied.

Driving Strategy through the Service Lifecycle                        

  • Improve tactics that use all of the essentials of the lifecycle.
  • To be capable of using different methods and know where/when to apply the different kinds of Service Models as well as where the different design “drivers” (e.g. outcomes, constraints, pricing) affect the plan.
  • How to apply Service Transition for decision study to assess decisions, paths, risk and costs connected to policies.
  • How to apply Service Operations and Service catalogue regarding to deployment designs.

Critical Success Factors and Risks

  • To be able of delivering understanding and support in the policy of IT businesses through the usage of five managerial structures as well as the Critical Success factor.
  • To be capable of controlling the requirements for the choice of automated equipment to provide any planned tasks you have put out.
  • Apply approach to attain efficiency and to overcome structural issues.

 

The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format

 

Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here

 

 

 

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Delivery Methods

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ITIL® Service Lifecycle - Service Strategy Enquiry

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Reach us at 44 161 768 4797 or info@datrixtraining.com for more information.

FAQs

The exam will contain of a multiple choice, closed book paper of 8 questions, to be answered in 90 minutes. The pass mark is 70% or more.