ITIL® Service Lifecycle - Service Strategy

Learners will be able to increase their awareness and skill in the resulting topics:

Service Strategy Principles

• Realise the approach of separating value-creation (attributes, perceptions and preferences) in the customer’s mind set.
• Identify what are the products and how to implement them to create value.
• To be capable of defining the three kinds of service providers and how/where they are applied.
• Understand value chain models and the vertical integration approach they deliver.
• Hold the important features of service strategy and be capable of outlining them.

Defining Services and Market Spaces

• Be capable to produce services/strategies connected to a customer’s requirements.
• How to use assets to support value creation.
• How to use service archetypes to design a strategy based on asset-based and utility based positioning.
• What strategies can be used to define market spaces by focusing services to support business results.

Conducting Strategic Assessments

• How to mutually strengthen abilities and materials so that service management will be treated as strategic assets.
• Capability to conduct a strategic assessment related to investment and financial business restrictions.
• Performing an study of a customer’s requirements, market spaces and alignment with company policy to improve expansion and growth forecasts.

Financial Management

• Be able to develop and add value to a shared essentials outline for organisations and IT.
• Create, apply and measure service and financial request modelling so that funding differences connected to changes in demand can be measured.
• Deliver analysis and leadership to control how to select the suitable IT funding models.

Service Portfolio Management

• Have the capability to recognise the strategic requirement.
• Design and use a Service Portfolio management situation that involves all of the techniques: describe, examine, support and approval.

Managing Demand

• Build a situation for using demand management related to customer and/or market space requirements.
• Ability to increase skills, based on demand management methods for an organisation.
• Be able to include and relate all aspects of a Service Catalogue and Service Pipeline to demand and volume.
• Be able to design and use service packages as well as to control when/where/how service products should be presented and applied.

Driving Strategy through the Service Lifecycle                        

• Improve tactics that use all of the essentials of the lifecycle.
• To be capable of using different methods and know where/when to apply the different kinds of Service Models as well as where the different design “drivers” (e.g. outcomes, constraints, pricing) affect the plan.
• How to apply Service Transition for decision study to assess decisions, paths, risk and costs connected to policies.
• How to apply Service Operations and Service catalogue regarding to deployment designs.

Critical Success Factors and Risks

• To be able of delivering understanding and support in the policy of IT businesses through the usage of five managerial structures as well as the Critical Success factor.
• To be capable of controlling the requirements for the choice of automated equipment to provide any planned tasks you have put out.
• Apply approach to attain efficiency and to overcome structural issues.

The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

• Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
• It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
• It allows you to revise further before taking the exam
• Exam results are issued much quicker than the paper based format

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