ITIL® Service Capability – ITIL OSA (Operational Support & Analysis) is one of the four ITIL courses that create the ‘Capability Stream’. This ITIL® certification recommends delegates to practical and logical solutions to practice structure, roles, and tasks allowing ability in relation to Event, Incident, Problem and Access Management as well as Request fulfilment and Service Desk functions.
The ITIL® Service Capability certification is directed at IT Specialists, Business Managers and Business Process Owners. This ITIL® training course is mostly appropriate to staff included in Incident Management, Problem Management, and Service Desk who wish to develop their role-based capabilities.
Find out what's included in the training programme.
Below is a list of the topics covered during this 5 day ITIL® course:
Introduction to Operational Support and Analysis:
Event Management:
Incident Management:
Request Fulfilment:
Problem Management:
Access Management
The Service Desk:
Functions:
Technology and Implementation Considerations:
The exam is to be completed at a mutually convenient date (please see the below details for further information).
Online Exam:
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
The benefits of Online Exams are:
Compatibility Check for Online exam: Please click here
Exam Guidelines: Please click here
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