ITIL® Service Capability - Planning, Protection and Optimization

Here is a list below showing the topics that are covered during this ITIL® training course:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within planning, Protection & Optimization
• Capacity management as a capability to realise successful service design
• Availability management as a capability to realise successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information Security Management as part of the overall corporate governance framework
• Common Service Operation activities related to Planning, Protection & Optimization
• Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization
• Planning, Protection & Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

• Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
• It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
• It allows you to revise further before taking the exam
• Exam results are issued much quicker than the paper based format

Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here