Course Introduction

The ITIL® Planning, Protection and Optimisation Certification (ITIL PPO) is one of the four modules that create the Intermediate ‘Capability Stream’.

The 5 day ITIL® training certification is targeted on coaching the applicant’s capabilities in Availability, Demand, IT Service Continuity and Information Security Management. The course is deeply focused on the Service Design volume of the IT Infrastructure Library.

 

                                                                                   

 

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What's Included

Find out what's included in the training programme.

Course Content

Here is a list below showing the topics that are covered during this ITIL® training course:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within planning, Protection & Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework
  • Common Service Operation activities related to Planning, Protection & Optimization
  • Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization
  • Planning, Protection & Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks

 

The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format

 

Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here

 

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Delivery Methods

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ITIL® Service Capability - Planning, Protection and Optimization Enquiry

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Reach us at 44 161 768 4797 or info@datrixtraining.com for more information.

FAQs

The exam is taken on the final day of the course. It includes a 90 minute, closed book plan with 8 multiple choice, situation based, gradient scored questions. The pass mark for the exam is 70%, or at least 28 marks from 40.