Learners will be able to increase their awareness and skills in the resulting topics:
Introduction to Service Transition:
- The movement of Service Transition and where the “Service Transition” evaluation points occurs in the move
- How Service Transition methods adds importance to the industry
- The inputs to and outputs from Service transition as it connects with other service lifecycle stages
- The important features of Service Transition and how to recognise them
Service Transition Principles:
- The value of a service in terms of the companies results that customers expect
- How services deliver value by improving the abilities of customer possessions while eliminating risks
- Service Transition best methods in connection to investor relations and how these best techniques can be implemented
- How to guarantee the value of a new or different service
Service Transition Processes:
- How to apply Service Transition with the methods that cooperate with Service Transition
- The movement of Service Transition as it connects to the transition preparation, change, assistance, service support and testing in addition to assessment.
Service Transition Related Activities:
- How to report and achieve Communication policy of Service Transition
- How to report structural change from preparation through to communication and application, and the connections with the other lifecycle phases
- How to use all the techniques and methods accessible to control change
- Investor organisation and how to attain this in an current business
Organising for Service Transition:
- Service Transition duties, where and how they are implemented as well as how a Service Transition business would be planned to apply these objectives
- The features that occur among Service Transition and other structural units (including third parties) and the “handover points”
- Why Service Transition requires Service Design and Service Operation, what it practises from them and how
Consideration of Technology:
- Technology necessities that provides Service Transition, where and how these would be implemented
- Different methods of knowledge organisation, service asset and controlling configuration and workflow materials that can be applied to provide Service Transition
Improvement of Service Transition:
- The different techniques for presenting Service Transition into a business
- The plan, design and apply Critical Success Factors and Key Performance tasks as a method to measure and increase Service Transition
- Encounters, risks and fundamentals for achievement in Service Transition
The exam is to be completed at a mutually convenient date (please see the below details for further information).
Online Exam:
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
The benefits of Online Exams are:
- Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
- It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
- It allows you to revise further before taking the exam
- Exam results are issued much quicker than the paper based format
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