ITIL® Service Lifecycle - Service Transition

Learners will be able to increase their awareness and skills in the resulting topics:

Introduction to Service Transition:

• The movement of Service Transition and where the “Service Transition” evaluation points occurs in the move
• How Service Transition methods adds importance to the industry
• The inputs to and outputs from Service transition as it connects with other service lifecycle stages
• The important features of Service Transition and how to recognise them

Service Transition Principles:

• The value of a service in terms of the companies results that customers expect
• How services deliver value by improving the abilities of customer possessions while eliminating risks
• Service Transition best methods in connection to investor relations and how these best techniques can be implemented
• How to guarantee the value of a new or different service

Service Transition Processes:

• How to apply Service Transition with the methods that cooperate with Service Transition
• The movement of Service Transition as it connects to the transition preparation, change, assistance, service support and testing in addition to assessment.

Service Transition Related Activities:

• How to report and achieve Communication policy of Service Transition
• How to report structural change from preparation through to communication and application, and the connections with the other lifecycle phases
• How to use all the techniques and methods accessible to control change
• Investor organisation and how to attain this in an current business

Organising for Service Transition:

• Service Transition duties, where and how they are implemented as well as how a Service Transition business would be planned to apply these objectives
• The features that occur among Service Transition and other structural units (including third parties) and the “handover points”
• Why Service Transition requires Service Design and Service Operation, what it practises from them and how

Consideration of Technology:

• Technology necessities that provides Service Transition, where and how these would be implemented
• Different methods of knowledge organisation, service asset and controlling configuration and workflow materials that can be applied to provide Service Transition

Improvement of Service Transition:

• The different techniques for presenting Service Transition into a business
• The plan, design and apply Critical Success Factors and Key Performance tasks as a method to measure and increase Service Transition
• Encounters, risks and fundamentals for achievement in Service Transition

The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

• Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
• It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
• It allows you to revise further before taking the exam
• Exam results are issued much quicker than the paper based format

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